WARRANTY

WARNING !!!!

WARRANTY  SERVICE  ON  GRAVITY ZERO  PRODUCTS.

Stop and read carefully !!

Be sure to purchase original GRAVITY ZERO products.

Our Authorized Dealers can offer you full warranty service on all products.

GRAVITY ZERO products are available at local stores recognized as Offical Dealers for GRAVITY ZERO products.
If you buy local at your Authorized Dealer you are entitled to receive full warranty service.

GRAVITY ZERO does not encourage on line sales at discounted prices so if you see offers at low prices consider possibility you are purchasing products from Anauthorized Dealer and you will not receive any warranty service.

For warranty service we require sales documents stating dealer name, date of purchase, price of product.

We have a fixed price policy so huge discount does not come from Authorized Dealers.

Be carefull and enjoy product quality and high after sale service provided you by our network of Official Dealers.

In case of doubts please contact us at:
info@gravityzero.it

and we'll offer you the nearest dealer list.

If no dealer in your area we'll be more than happy to forward you to the most convenient source for our products.

Wide compliments for your choice of total quality!

Dive confident and comfortable, dive GRAVITY ZERO.

 

You must read and agree before completing your order

For any need concerning your purchases you may contact our customer service via e-mail at assistenza@gravityzero.it  or by phone (from Monday to Friday regular business hours GMT+1) at our number             +39 329 6314724       

Original manufacturer's warranty

All the products we sell come with the original manufacturer's warranty. The terms of warranty may vary according to the type of product and from manufacturer to manufacturer.

How to return products

Follow these instructions to return goods:

Before returning the goods you must send an e-mail to our customer service at assistenza@gravityzero.it with the following data:

The order number / The description of the item(s) you are returning / The reason for the return / Your e-mail and phone number.

With GRAVITY ZERO - TECHNICAL DIVING EQUIPMENT you may choose your preferred payment method.

Direct bank transfer You can pay us via direct bank transfer. You will find details in the order form you fill.

Orders will be processed only after we receive the payment notification. To speed up delivery we suggest you to send us a copy of your payment receipt via fax at our number             +39 329 6314724       

NOTE: You will be charged in Euro.

Shipping We deliver anywhere in the world using BARTOLINI express air courier who guarantees delivery within 5 days in Europe, within 10 days in US & Canada and within 15 days everywhere else in the world.Parcels will be delivered directly at the shipping address you provide when you complete your order.Products are properly packaged for transportation and in case of damaged or broken parcels you should refuse them. We cover all the return and product substitution expenses.Shipping expenses are calculated based on the weight, volume and destination of the goods. The total amount is shown in the order form when you select the shipping destination.

Custom duties If you live outside EU you will be subject to import duties.

GRAVITY ZERO - TECHNICAL DIVING EQUIPMENT protects and guarantees your privacy

GRAVITY ZERO - TECHNICAL DIVING EQUIPMENT fully complies to the Italian privacy Decreto Legislativo 30 Giugno 2003, n.196
  - a set of regulations concerning consumer privacy and use of personal data.The information that we request when you fill-in an order are used exclusively to fulfill the order, manage the payment and ship the goods. Your personal information are collected by means of electronic media and processed both manually and via computerised systems.In accordance with the Italian privacy law, the responsibilty to handle the data is held by GRAVITY ZERO - TECHNICAL DIVING EQUIPMENT, who guarantees that all the personal information collected will not be communicated to third parties, with the sole exception of people and/or companies in charge of delivering goods and managing payments. When you register to GRAVITY ZERO - TECHNICAL DIVING EQUIPMENT we collect your e-mail address. The registration is free and does not imply any obligation either for you or for us. Your e-mail address may be used by GRAVITY ZERO - TECHNICAL DIVING EQUIPMENT to send you news and promotional information about products and services.If you do not want to receive them please send an e-mail to: assistenza@gravityzero.it with subject NOMAIL

Cookies

GRAVITY ZERO - TECHNICAL DIVING EQUIPMENT uses cookies only to keep track of your data while filling the order form. A cookie is a small amount of data that is sent to your browser by a Web server and that is saved on your computer hard disc. GRAVITY ZERO - TECHNICAL DIVING EQUIPMENT guarantees that information saved in cookies are only used with the sole purpose of simplifying the order entry and will not be shared with third parties.

 

Home :: About us :: Where :: Quality :: Warranty :: Faq :: Contact :: Site Map